Matoshree Gruh Udyog ("we" and "us") is the operator of (https://www.sundarchutney.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to availability of stock, we try to maintain accurate stock counts on our Website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Delivery Terms

3.1 Transit Time Domestically: In general, domestic shipments are in transit for 2 - 7 days

3.2 Transit time internationally: Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

3.3 Dispatch Time: Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change of Delivery Address: For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.5 P.O. Box Shipping: Matoshree Gruh Udyog will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

3.6 Items Out Of Stock: If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

3.7 Delivery Time Exceeded: If delivery time has exceeded the forecasted time, please contact us so that we can conduct the investigation.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcel(s) Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

6. Duties & Taxes

6.1 All prices are inclusive of GST and packaging may vary depending upon the weight, dimensions and destination of the items in the order.

6.2 Import duties and Taxes: Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country.

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, we cannot cancel the order.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process for parcel damaged in-transit: We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process for parcel lost in-transit: We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

 

9. Customer service

For all customer service enquiries, please submit an enquiry at sundarchutney@gmail.com

10. Returns

We do not accept return because the item is perishable food item, However If you receive damaged goods, please notify us within 4 days of receiving your order. Please, save your shipping box and packaging because it will need to be inspected by the carrier or through e-mail.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sundarchutney@gmail.com

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at sundarchutney@gmail.com and send your item to: Matoshree Gruh Udyog, 9, Sun Plaza, CS No 8416/11, 144 Murarji Peth, Lucky Chowk, Solapur 413007, Maharashtra, India.

Shipping to return your product, you should mail your product to 9, Sun Plaza, CS No 8416/11, 144 Murarji Peth, Lucky Chowk, Solapur, 413007, Maharashtra, India. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you have ordered the delivery, the time it may take for your exchanged product to reach you, may vary.